Terms & Conditions

Our Terms and Conditions are for the benefit of all guests. As such we are receptive to your individual needs. Where these do not impact the pleasure of others we will seek to entertain your request.

Check in and Check out

Our check in time is from 2pm. Check out is by 10am. By prior arrangement we are happy to store your luggage.

On the day of departure we kindly ask all guests to vacate their rooms by 10:00am

(Unless a later departure is stated as part of your booking). Late checkout after this

Time can be requested subject to availability and will be charged at an hourly rate

At the discretion of the hotel.

Parking

We seek to offer free parking for the duration of your residential stay at CHH.

Please confirm your parking requirement at the time of booking. We have ample parking – however there availability is not guaranteed. Cars and their contents are parked entirely at the owners’ risk.

Breakfast

Monday to Friday breakfast will be freshly prepared and served from 6:00am until 12:00pm.

Saturday and Sunday breakfast is served from 07:00am until 12:00pm.

Payment

You will be asked to provide a credit card (or debit card) at the time of the Booking

To secure your reservation. Where a deposit or full payment is required in advance;

By Booking you are authorizing the debiting of the card provided. We accept the following methods of payment: Credit Cards: American Express, MasterCard Visa Debit Cards: Visa / Delta and Visa / Electron. A debit / credit card used must have an expiry date that is valid after the date of stay. The Guest must pay all outstanding charges on departure from the Hotel.

Cancellation Policy

The guest agrees to pay charges to Connaught House Hotel in the event of cancellation of the booking without two days (48 hours) prior notice or if the guest and/or their guests fail to take up the booking at the time and on the day specified in the agreement.

The hotel must receive all amendments or cancellations two days (48 hours) prior to arrival in order to avoid charges. 
If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, 100 percent of the first night will be charged.